Ascent is a specialist law firm and financial services business providing arrears management, mediation, debt collection, litigation and recovery services across the UK.
Ascent is directly regulated by the Financial Conduct Authority having been the first major business in its market to achieve direct permissions from the FCA. In addition, as a law firm, Ascent is regulated by the Solicitors Regulation Authority.
The company has a broad client base which includes most of the UK’s leading financial institutions, a number of global corporates and (through a different trading style) a wide range of smaller businesses.
Ascent is wholly owned by its parent, Irwin Mitchell Holdings Limited. Like Irwin Mitchell, Ascent is committed to working in partnership with clients. In particular, Ascent’s key strategic priorities are:
- 1. To Do the Right Thing for Customers, Always
- 2. To lead our markets in providing the best customer experience and
- 3. To deliver outstanding performance which allows our clients to meet their business targets
We continue to be a profitable and long term sustainable business which creates opportunities and career paths for all of our people and which creates opportunities for our group colleagues to build and develop cross group client relationships.
We understand that the customer must be at the heart of every transaction and have embedded this approach throughout every part of our organisation.
The commitment of all our people to this approach enables us to deliver on our vision of ‘leading the way by doing the right thing for customers, always’ to ensure high customer engagement and satisfaction levels.
To embed this proactive customer centric approach, we have implemented our ‘Do the right thing!’ practical conduct risk campaign. This campaign engages all staff on the importance of delivering the right outcomes in all interactions, from field service visits through to collections, litigation and enforcement.
Our carefully identified values reinforce our vision of ‘leading the way by doing the right thing for customers, always’. Our values are:
- To be pioneering with an imaginative outlook
- To be approachable and caring
- To be tenacious in the pursuit of our objectives
- To be efficient in the provision of our services
- With a foundation of integrity
All our staff are trained in and required to live these values and we take pride in displaying them in every customer interaction.
Ascent Performance Group Ltd is a wholly owned subsidiary of Irwin Mitchell Holdings Ltd . This group also includes Irwin Mitchell LLP, the UK’s largest full service law firm with its long established, strong reputation.
Ascent was established in 2009. Since its creation it has become the UK’s most successful and significant force in the legal collections & recoveries marketplace.
Customer & Quality Assurance
At Ascent, we operate a continuous compliance and improvement cycle, constantly reviewing our business to ensure that our divisions operate ethically and deliver a quality service to our customers and clients while always focusing on compliance standards throughout our account lifecycle and a customer’s journey. Treating customers fairly has long been a focus for our industry and Ascent puts the customer firmly at the centre of the business and the heart of every transaction.
We continue to invest significant amounts of time, money and effort into driving forwards our compliance agenda as we firmly believe this to be the only option in retaining our status as a leading edge supplier to our industry partners.
Information regarding quality and compliance can be found throughout our website. Should you have any specific queries with regard to any aspect of quality or compliance please do not hesitate to contact our compliance team – firstname.lastname@example.org
We operate a state of the art quality management software system across all areas of our business. This delivers powerful reporting that works alongside our people based activity allowing us to evidence, control and manage quality and compliance effectively.
Our Trade Body – The Credit Service Association
The Credit Services Association (CSA) is the only National Association in the UK for companies active in relation to unpaid credit accounts, debt recovery agencies, tracing and allied professional services and has a history dating back to 1902.
As a member we conduct all business in line with the CSA Code of Practice.
Ascent is proud to actively participate in a number of CSA programmes that have been set up to drive improvements of standards within our industry.
Collector Accreditation Initiative
We are accredited under the CSA collector accreditation initiative. The Collector Accreditation Initiative (CAI) is an online test designed to assess our collectors’ knowledge and scope of understanding regarding sector Compliance. The test encompasses individual awareness of relevant Regulatory Guidance and the Legislative Framework.
SSG & UKAS Certification
Ascent is fully accredited to ISO 9001:2008 standard which is externally accredited by SGS. Our Business Improvement team perform regular internal audits to ensure that quality standards are maintained to the highest standards within all of our teams and divisions.
Part of the Irwin Mitchell Group
Established in 2009, Ascent is a wholly owned subsidiary of Irwin Mitchell Holdings Ltd, and as such is part of the Irwin Mitchell Group of companies. Today, Irwin Mitchell is the 11th largest law firm in the UK and amongst the top 50 in Europe, operating out of 17 UK offices. It employs over 2800 members of staff, including over 1,000 legally trained personnel.
Our Consumer Brand
We recognise that getting into debt can be a source of stress for many consumers. Our job is to make it as easy as possible to find a way forward and put debt issues into the past. Naturally we want to help resolve past credit issues as quickly as possible, but we pride ourselves on our flexibility to help people to get back on track financially.
For more information, visit our consumer site for payment help and where to get advice for all consumer debt related needs
Read more about Mark
Specialist Areas: Litigation, dispute resolution and legislative requirements
Mark is an experienced lawyer and is a well-known expert in debt collection and recovery. He is responsible for acting on behalf of financial institutions in the collection and recovery of their debt, including both the provision of legal advice to banks and other FCA regulated institutions, and also the supervision and management of recovering on portfolios in a highly regulated environment. He has written two books on this area, the most recent of which includes an analysis of the MCOB regulatory landscape.
Chief Executive Officer
Read more about Niall
Specialist Areas: Volume process management, debt recovery, litigation, customer rehabilitation and client management
Niall has led Ascent since its formation in 2009, drawing on his experience gained in the financial services and credit management sectors delivering both office and field based solutions. That experience has been put to good use developing Ascent’s products and services, so that they are robust, innovative and ensure fair outcomes for customers.